FAQ

Q. ARE THERE ANY HIDDEN CHARGES (OCTROI OR SALES TAX) WHEN I MAKE A PURCHASE ON CREATIONSKART?

There are NO hidden charges when you make a purchase on CREATIONSKART. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping policy. A flat rate of Rs 50 is charged in case the total amount is under Rs 999; else shipping is free above Rs 999.

 

Q. WHAT IS CASH ON DELIVERY?

If you are not comfortable making an online payment on creationskart.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. With COD you can pay in cash as and when the order arrives at your destination. For COD orders below Rs. 999, a flat rate of Rs.50 will be charged.

 

Q. HOW DO I PAY USING A CREDIT/DEBIT CARD?

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

Q. IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON CREATIONSKART?

Your online transaction on CREATIONSKART is secure with the highest levels of transaction security currently available on the Internet. CREATIONSKART uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on CREATIONSKART are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

 

Q. WHAT STEPS DOES CREATIONSKART TAKE TO PREVENT CARD FRAUD?

CREATIONSKART realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

 

Q. WHAT IS A 3D SECURE PASSWORD?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA and Master card Secure Code services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

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